Continuously embracing cutting-edge technology, driving innovation, and delivering comprehensive digital financial solutions to enhance customer experiences, SHB has been honored with the prestigious award for “Best Payment Solution Innovation in Vietnam”.

Saigon – Hanoi Commercial Joint Stock Bank (SHB) has been honored with the “Best Payment Solution Innovation in Vietnam 2025” award by The Asian Banker – a leading financial publication renowned for its rigorous assessments and rankings in the banking sector across Asia. This prestigious recognition highlights SHB’s relentless commitment to innovation, technological advancement, and digital transformation – enhancing customer experiences and delivering comprehensive digital financial solutions.

“SHB is dedicated to providing customers with the most modern, secure, convenient, and flexible payment solutions. This award from The Asian Banker serves as a powerful motivation for us to continue integrating financial solutions into every aspect of life, delivering exceptional value to our customers while driving Vietnam’s digital transformation forward,” shared an SHB representative.

Ms. Doan Thai Thanh Thuy – Deputy Director of SHB Retail Banking Division, represented the bank to receive the award

Affirming its position among the Top 5 largest private banks in Vietnam, SHB is a pioneer in providing comprehensive financial solutions for public administrative and service units. With the philosophy of “Customer and Market-Centric,” SHB is accelerating its digital transformation by integrating cutting-edge technology to enhance customer experience. Its tailor-made digital solutions are specifically designed to meet the diverse needs of hospitals, schools, and administrative institutions.

To date, hundreds of public administrative and service units entities, including schools, hospitals, state organizations, and state-owned enterprises, have chosen SHB’s financial products and services. These solutions leverage modern technology and seamlessly integrate payment functions with management software, enabling institutions to drive digital transformation, optimize resources, and enhance financial management efficiency.

In the healthcare sector, SHB is a trusted financial partner of numerous hospitals and medical centers nationwide, including the National Children’s Hospital, Thanh Nhan Hospital, the Central Dermatology Hospital, Military Hospital 120, Hanoi Heart Hospital, the National Hospital of Obstetrics and Gynecology, Viet Duc Friendship Hospital, Hanoi National University Hospital, Dang Van Ngu Hospital, Can Tho Central General Hospital, and Can Tho Lung and Tuberculosis Hospital, among others.

Alongside the healthcare sector, education is another key area where SHB has been actively engaged throughout its journey. As a pioneer in digital transformation, SHB has introduced its SLINK service in schools, supporting the education sector in enhancing service quality and advancing digitalization. The bank has partnered with numerous educational institutions nationwide, including Hanoi National University; Hue University; Ho Chi Minh City National University; Thai Binh University; and the Banking Academy.

SHB’s comprehensive digital financial solutions help alleviate operational bottlenecks and reduce the workload for medical staff during patient admissions. These solutions also streamline payment processes, minimize cash-handling errors, and automate financial management. For educational institutions, SHB’s system ensures instant tuition fee collection into school accounts, with 100% transaction accuracy, reducing paperwork and processing time by up to 90%. This minimizes risks associated with cash transactions, such as shortages, miscalculations, or errors, while providing seamless financial oversight. Additionally, students, parents, and guardians benefit from the convenience and efficiency of SHB’s cashless payment services. By implementing digital solutions and promoting cashless payments in education, SHB is not only enhancing operational efficiency but also fostering a digital payment habit among the public, aligning with market trends and the government’s strategic direction for digital transformation in education.

Beyond digital solutions for public sector units and businesses, SHB continuously upgrades and enhances its SHB SAHA digital banking application to deliver a superior experience for individual customers. With a modern, user-friendly, and intelligent interface, SHB SAHA offers a wide range of outstanding and completely free features, including 24/7 instant transfers, phone number-based transfers, bill payments (electricity, water, internet, etc.), train and bus ticket bookings, online savings, digital loans, and credit card issuance. For corporate clients, SHB has introduced SHB Corporate Mobile, offering customized financial services tailored to different business segments and customer groups. The bank remains committed to significant investments in advanced technologies, seamlessly incorporating artificial intelligence (AI), big data, machine learning, cloud computing, and biometric authentication into its digital transformation initiatives.

For the 2024-2028 period, the Bank shall direct its resources towards executing a robust and holistic Transformation Strategy centered on four pillars: Institutional Reform, People-centricity, Customer-centricity, and Modernized information technology and digital transformation.

SHB’s strategic vision is to become the No.1 bank in efficiency, the most preferred digital bank, and the leading retail bank. Additionally, SHB aims to be a top-tier provider of capital and financial solutions for both private and state-owned strategic enterprises, supporting supply chains, value chains, ecosystems, and sustainable development.