SHB’s innovative services continue to gain recognition at both domestic and international levels.
At the recent Vietnam Outstanding Banking Awards 2024 (VOBA 2024), Saigon – Hanoi Commercial Joint Stock Bank (SHB) received the “Outstanding Innovative Banking Product Service Award” for its “Online Pre-Approved Unsecured Overdraft” . This accolade highlights SHB’s commitment to developing user-friendly, cutting-edge financial solutions for its customers.
VOBA, now in its 13th year, is organized by the International Data Group (IDG) in partnership with the Department of Information and Communications (DIC), the Ho Chi Minh City Department of Industry and Trade (CSID), the Ho Chi Minh City Institute of Development Research, the University of Economics and Law (UEL), the Vietnam Banking Association (VNBA), and the Vietnam Digital Communications Association (VDCA).
The award-winning “Online Pre-Approved Unsecured Overdraft” is fully integrated into SHB’s digital platform. Through the SHB Mobile app, customers can open an overdraft loan account in just one minute, making it easier to meet their spending needs. This service is available 24/7, eliminating the need for customers to visit a branch and saving them both time and fees
Customers can easily review their online credit contracts with SHB and stay informed about the general conditions of their overdraft products at any time, helping them to plan their finances effectively. The SHB Mobile app offers features like limit and debt balance checks, current and projected interest rates, management branch information, transaction history, and money transfer options. It also provides notifications for due dates, overdue payments, and allows customers to change their debt collection accounts.
With these tools, customers have full control over their finances, ensuring they maintain the best possible credit quality. SHB safeguards customers’ personal loan information using state-of-the-art security technology, ensuring that all transactions remain confidential and secure, no matter where or when they are conducted.
Following customer-centricity and market trends, SHB has continuously innovated and enhanced its processes and product offerings to elevate service quality. The “Online Pre-Approved Unsecured Overdraft” is a prime example, designed to offer customers convenience and speed. This product not only boosts consumer finance but also aligns with the State Bank of Vietnam’s efforts to curb black credit practices.
An SHB representative (left) accepts the “Outstanding Innovative Banking Product Service Award.”
“We are truly honored to receive the ‘Outstanding Innovative Banking Product Service Award’ at VOBA 2024. This prestigious recognition reflects SHB’s dedication to delivering exceptional products and supporting our customers. It also motivates us to continue our comprehensive transformation journey, solidifying SHB’s position as a leading financial institution on both regional and international stages,” shared an SHB representative.
Since the beginning of the year, several SHB products and solutions have received international recognition. At the Digital CX Awards 2024, SHB stood out as the only Vietnamese bank to win two prestigious awards: “Most Outstanding Digital Platform Experience – Cash Flow Management Platform” for its “Slink Virtual Accounts” and “Best Technology Implementation for Digital CX” for its “Automatic Credit Approval System (ACAS).” Notably, both of these digital solutions were developed and implemented entirely in-house by SHB’s own team.
The Digital CX Awards, organized annually by The Digital Banker Magazine and evaluated by partners PwC, Deloitte, Forrester, and Capco, is the world’s only award system that recognizes and honors innovative and pioneering initiatives in digital customer experience across the global financial ecosystem.
In its inaugural ranking of the 500 largest financial corporations and businesses in Southeast Asia (Fortune Southeast Asia 500 – Fortune SEA 500), Fortune Magazine placed SHB at 137th overall and 17th among financial institutions, making it one of Vietnam’s leading enterprises.