Saigon – Hanoi Commercial Joint Stock Bank (SHB) has just been awarded the Straight Through Processing (STP) Award by Citibank, recognizing SHB’s outstanding achievement in maintaining a 100% international payment transaction processing quality, meeting the stringent requirements of the global financial system.

The STP Award is one of the prestigious awards given by Citibank to banks that have achieved an excellent rate of international electronic payments, processed automatically throughout with high accuracy, minimizing instances of manual verification, modification, or intervention during transaction processing.

Being recognized by Citibank is clear evidence of SHB’s operational capabilities, transaction data quality, the expertise of its staff, and the effectiveness of the digital transformation, process standardization, and risk management programs it has been implementing.

A representative from SHB receives the Outstanding International Payment Quality Award (STP Award) from Citibank.

This achievement reflects SHB’s ability to process international payments quickly, accurately, and securely, contributing to optimizing customer experience, enhancing the efficiency of cross-border transactions, and increasing the trust of international partners in the bank.

At the same time, the award is a recognition of SHB’s prestige within the global correspondent banking network, demonstrating its ability to meet international operating standards and its commitment to providing high-quality financial services to the business community and customers.

With this achievement, SHB continues to affirm its position as one of the leading Vietnamese banks in international payment services, constantly improving its competitiveness, expanding cooperation with major financial institutions worldwide, and contributing to enhancing the image of the Vietnamese banking industry on the international stage.

The continuous awarding of prestigious domestic and international prizes is a testament to the comprehensive recognition given to SHB.

A representative from SHB shared: “The Outstanding International Payment Quality Award from Citibank is a significant recognition of SHB’s efforts in improving service quality, standardizing business processes, and enhancing the application of technology in international payment operations. SHB recognizes that accuracy, security, and efficiency in each transaction are key factors in building trust with customers and partners. In the future, the Bank will continue to improve its operational capacity, expand cooperation with international financial institutions, thereby better meeting the needs of cross-border payments and accompanying Vietnamese businesses in the integration process.”

Besides the Citibank award, SHB has also been honored by many prestigious domestic and international organizations in recent times, such as: TOP 200 largest enterprises in Southeast Asia (Fortune SEA 500); TOP 10 most reputable commercial banks in Vietnam (Vietnam Report); “Best bank for financial solutions for small traders and household businesses in Vietnam” (The Asian Banker)… The continuous awarding of prestigious domestic and international awards is proof of comprehensive recognition for SHB, from the quality of its products and services, financial capacity, operational efficiency to brand reputation and continuous efforts to innovate in order to bring sustainable value to customers, partners and the community.

As one of the top 4 private commercial banks in Vietnam, SHB is implementing a strong and comprehensive transformation strategy, aiming to become a new-generation national-level bank, using technology as a growth driver with its “5 First” strategy: Data + AI First, People First, Cloud First, Security First, and Mobile First. This is the foundation for comprehensively innovating operations, enhancing customer experience, developing digital financial services, and making a positive contribution to the national digital transformation process.

SHB aims to become the number one bank in terms of efficiency, the most preferred digital bank, and the best retail bank by 2030; while also being among the leading banks in providing capital, products, and financial services to strategic corporate clients with supply chain and value chain ecosystems, and green development; small and medium-sized enterprises; and individual customers. By 2035, SHB strives to become a leading modern, digital, and green bank in the region.